Discovering Customer Needs for Dynamics 365 and Power Platform Solutions

Designing a successful enterprise solution starts long before configuring any software; it begins with asking the right questions. This text-based course guides you through the essential discovery techniques needed to uncover true business requirements and translate them into robust technical designs. You will learn how to lead collaborative discovery sessions, map complex business processes, and align customer expectations with the native capabilities of Dynamics 365 and Power Platform. Learn the foundational principles of solution architecture and the discovery lifecycle. Formulate targeted questioning strategies to extract deep business requirements and identify pain points. Analyze existing business processes and map them to standard features within Dynamics 365 and Power Platform. Apply modern governance and security considerations early in the discovery phase. Document functional requirements and user stories clearly for both stakeholders and implementation teams. Evaluate out-of-the-box capabilities versus custom development to ensure scalable, maintainable architectures. The course starts with key architectural terminology and core discovery concepts before moving into structured scenarios and written analysis exercises. Designed for aspiring solution architects, business analysts, and functional consultants, this course requires no prior architecture experience. Start reading today to master the art of architectural discovery and deliver solutions that drive real business value.