Reviews policy

Two kinds of reviews

• Verified learner reviews — written by someone who actually enrolled and reached a meaningful checkpoint in the class. Marked with a "Verified learner" badge. Surfaced first.
• Platform-generated samples — short synthetic reviews used to seed each class while we collect organic ones. Generated samples carry no badge.

Why we do this

A brand-new class with zero reviews looks broken even when the content is strong. Synthetic samples let new classes display the same UX as established ones. As real learners arrive, their reviews push generated ones down and eventually replace them.

Disclosure

Every course page shows this disclosure beneath its reviews. We don't claim generated samples are real or attribute them to specific people you could verify. Aggregate rating numbers are explicitly marked as preliminary until verified-learner reviews dominate.

FTC alignment

This approach is calibrated to the FTC's 2024 guidance on AI-generated and incentivised reviews: never claim a synthetic review is from a real customer, and never bury negative reviews. We don't.