Omnichannel Retail Operations
Understand how to integrate online and physical store operations for a seamless customer journey. Focuses on click-and-collect, in-store returns, and inventory synchronization.
77 courses
Build dynamic industry solutions by mastering OmniScripts, FlexCards, Data Mappers, and custom Lightning Web Component integration.
Learn how to design and execute a modern retail strategy that seamlessly integrates physical and digital shopping experiences to drive customer loyalty.
Master modern retail supply chain strategies, from foundational logistics to digital analytics and omnichannel fulfillment.
Learn how to transition traditional retail operations into a seamless omnichannel business that meets modern customer expectations across digital and physical touchpoints.
Master Salesforce OmniStudio's core data tools to extract, transform, and load internal platform data efficiently without writing complex code.
Master the fundamentals of OmniStudio data tools to connect, transform, and display internal data in dynamic FlexCards.
Build dynamic, user-driven forms by mastering conditional logic and branching in OmniStudio to deliver tailored digital experiences within managed packages.
Build dynamic, data-driven user experiences by learning to connect OmniScripts with Data Mappers and Integration Procedures for seamless data flow.
Learn how to run your OmniStudio FlexCards and OmniScripts on external websites and applications using OmniOut.
Learn how to unify back-office operations, physical store systems, and digital storefronts to deliver seamless retail experiences using Dynamics 365 Commerce.
Learn how to configure, connect, and manage social media communication channels within Dynamics 365 to deliver modern, unified customer support.
Learn to automatically route cases, leads, and custom entities to the right agents using Omnichannel routing rules in Dynamics 365 Customer Service.
Learn to configure multi-channel support, streamline agent workflows, and deliver consistent customer service across digital platforms using Dynamics 365.
Learn to configure online, call center, and physical retail channels to deliver a seamless, unified shopping experience using Dynamics 365 Commerce.
Learn to set up and manage SMS communication channels within Dynamics 365 to deliver seamless, text-based support for your customer service operations.
Learn to build, customize, and deploy responsive OmniStudio Flexcards to display critical data and deliver personalized user experiences within managed packages.
Learn to configure, customize, and embed real-time chat widgets using Dynamics 365 Customer Service to elevate your digital support experience.
Learn to set up and manage unified support channels using Dynamics 365 Omnichannel to deliver consistent customer experiences across chat, SMS, and digital platforms.
Learn to design, configure, and deploy guided customer service workflows using OmniStudio OmniScripts and industry-standard integration best practices.
Connect Dynamics 365 Commerce with Omnichannel for Customer Service and Copilot Studio to provide real-time, AI-driven support for online shoppers.
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