Cloud Support Foundations: Linux, CLI, and AWS Troubleshooting

Transitioning into a technical support role requires a solid grasp of the command line and the ability to diagnose issues across distributed systems. This course provides the structural knowledge and practical commands necessary to operate confidently within cloud environments. You will move from understanding basic system architecture to performing advanced troubleshooting on live servers. What you'll learn: - Navigate Linux environments efficiently using the command-line interface - Manage files, permissions, and directory structures through text-based commands - Interpret system logs and error messages to isolate technical bottlenecks - Perform network diagnostics to resolve connectivity and latency problems - Practice troubleshooting workflows for common AWS service configurations - Understand modern observability basics to track system health and performance The course starts with foundational definitions and environment setup before moving into systematic troubleshooting methodologies and cloud-specific scenarios. This program is tailored for beginners looking to enter the IT support field with no prior technical experience required. Begin your journey toward becoming a proficient cloud support professional.