Practical English for Hotel and Tourism Staff

Are you customer-facing staff in the tourism or hospitality industry looking to serve international guests effectively and advance your career? By mastering key industry terminology and practical conversational structures, you will gain the confidence to manage check-ins, resolve common complaints, describe services, and use professional English in all daily operational tasks. What you'll learn: * Understand essential hospitality terminology for front desk, housekeeping, food and beverage, and concierge operations. * Practice conversational scripts for handling common guest scenarios, special requests, and minor emergencies. * Apply techniques for professional communication, including clear phone calls and formal email etiquette. * Learn to describe local attractions, manage bookings, and handle billing and payment inquiries in fluent English. * Configure appropriate responses for managing online reviews and digital feedback from international guests. * Master polite phrasing and cultural sensitivity required for delivering world-class customer service. The course begins with foundational vocabulary and grammar relevant to the service industry, progressing through role-playing scenarios and practical workplace communication exercises focused on real-world interactions. This foundational course is designed for beginners and service personnel with limited English experience who need to communicate professionally with international clients. No prior knowledge of advanced English is required. Start building the language skills necessary for world-class hospitality today.